Come work with me.
Job description
The Office of: Adrian Ramsay MP - Waveney Valley
Job title: Caseworker
Hours: 4 days per week
Salary: £30,900 FTE (so £24,720 for four days per week).
Location: Diss
How to apply: Please send a copy of your CV and a covering letter of no more than 300 words to [email protected] with the following subject: Adrian Ramsay – caseworker
Deadline for applications: 5pm January 15th 2026.
This is an exciting opportunity to join Adrian Ramsay’s small constituency team working from his local office in Diss. As MP for Waveney Valley, Adrian represents residents across a large area of north Suffolk and south Norfolk. As a caseworker your role will be to work directly on matters affecting both individuals and the wider community, advocating to authorities to resolve individuals’ problems and to address community concerns.
You will bring experience of working in casework or a similar capacity, a knowledge of Waveney Valley and a passion for making a difference for both individuals and the wider community.
Key responsibilities
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Help advance the MP’s work on matters affecting the wider local community
Write responses to constituents
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Ensure records are kept and information managed confidentially in line with the data protection legislation
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
Undertake any other tasks that the MP requires to help them fulfil their responsibilities.
Person specification
Experience
Previous experience of working in a case work or similar capacity
Previous experience of using a Customer Relationship Management (CRM) system
Interest in supporting individuals, community groups, local organisations and similar
Previous experience of advocating for policy change or supporting community campaigns
Knowledge of Waveney Valley
Skills
Excellent written and verbal communication skills
Excellent time management and organisational skills, including the ability to work under pressure and meet tight deadlines
Friendly and efficient manner
Ability to manage own workload and prioritise well
Ability to deal with issues in a confidential and sensitive manner
Works effectively in a small team
Political sensitivity and good understanding of the local context
Confident and competent using IT, including casework management software.
Other
A commitment to developing understanding of key local policy and community issues
A commitment to the values and work of Adrian Ramsay MP
Not a member of any other political party
Ability to travel around the constituency
Clean driving licence
Promoted by Adrian Ramsay MP at 1b Navire House, Mere Street, Diss, IP22 4A