Every Pair Tells a Story: The Human Cost of a Broken SEND System - Diss Express November

Recently, I joined parents and campaigners outside Norfolk County Hall for “Every Pair Tells a Story.” The steps of County Hall were lined with rows of empty shoes, each pair representing a child who has been failed by the Special Educational Needs and Disabilities (SEND) system. It was a powerful sight, both moving and enraging. Behind each set of shoes was a story of a family pushed to the edge by a system that has promised help, only to deliver delay and bureaucracy.  

Standing there, surrounded by those empty shoes, I felt a mix of grief and rage at how badly these children have been let down. The SEND crisis is not new. It is not unforeseen. It has been warned about for years, reported on repeatedly. Yet still, children are waiting months or even years for assessments. Schools are still expected to cope with too little funding and too few resources. Still, parents are forced into legal battles to secure the basic support their child is entitled to by law.  

Every one of those shoes told a story that should send a powerful message to those in power. A story of a child denied an Education, Health and Care Plan because of a stretched budget. A story of a pupil struggling without the proper support, then ending up out of school. A story of parents taking time off work, fighting bureaucracy to get their child what the system is supposed to provide. These are not statistics. They are children. And they deserve better. 

Like many MPs, children who have been let down by the SEND system form a big part of my caseload, and I do everything I can to advocate for them. But the truth is that there are major systemic issues that need addressing in order for the situation to change. 

What makes this situation so maddening is that the failures are systemic, predictable, and could be resolved with genuine political will. Successive governments have known for years that SEND provision is collapsing under the weight of rising demand and inadequate funding. Councils like Norfolk and Suffolk have pleaded for fairer settlements and better guidance, while schools juggle impossible workloads and overstretched budgets. The result is a system built on goodwill and desperation, where families are expected to do the heavy lifting while ministers debate policy papers and budgets.  

The anger among parents is not misplaced. They are not asking for special treatment. All they are asking is that the system meet its legal responsibilities. The Children and Families Act 2014 was supposed to guarantee that children with additional needs would receive coordinated, timely, and appropriate support. More than a decade later, for many, those guarantees exist only on paper. Families are left chasing paperwork, fighting for appeals, and explaining their child’s condition again and again to a carousel of professionals who often lack the resources or authority to act. 

It is time for the Government at all levels to stop making excuses and start delivering change. This means urgent investment in early intervention, proper funding for Education, Health and Care Plans, and genuine accountability when councils fail to meet their legal duties. It means ensuring schools have the specialist staff and resources to meet children’s needs and that teachers receive the support and training needed to enable far more children to thrive in mainstream schools. And for those children for whom a mainstream school is not the right setting, we need adequate spaces in alternative provision schools. At its core, we need a system that treats parents as partners, not adversaries, and children as real people whose right to proper support is non-negotiable. 

Norfolk and Suffolk’s children deserve better than being represented by empty shoes on cold concrete. They deserve classrooms that welcome them, schools that have the resources to help them, and councils that see them as individuals rather than numbers on a spreadsheet. I will keep pressing both the Government and county councils to deliver the reforms and funding that are long overdue.