Behaviour Policy

This policy outlines the standards of behaviour expected when interacting with this website, its contact forms, and any related online communications or in person. To note threats against my team will be taken very seriously. If at any point during a conversation staff feel scared or threatened, the interaction may be ended immediately.

Respectful Communication: All visitors are expected to communicate respectfully when engaging with Adrian’s office, including when submitting inquiries or comments. Abuse, threats, or offensive language will not be tolerated.

Aggressive or Abusive Behaviour: I understand that many constituents are often upset and angry about the issues they have raised. However, if this escalates into aggression towards my team, I consider that unacceptable. Any violence, threats, or abuse towards staff will not be tolerated.

Harassment: My team have the right to carry out their duties free from harassment.

Behaviours considered harassment include:

· Recording telephone discussions and publishing them online;

· Contacting staff via personal details or social media;

· Publishing personal, sensitive, or private information about staff online or in public forums.

Unacceptable, Unreasonable, or Excessive Demands: A demand becomes unacceptable when it substantially impacts the work of my office.

Examples include:

·  Repeatedly demanding responses within unreasonable timeframes;

·  Insisting on or refusing to speak to specific staff members;

·  Persistently changing complaints or raising unrelated concerns;

·  Making repeated and unnecessary contact while a complaint is being handled.

·  Refusing to accept a decision despite clear explanations.

Unacceptable and Persistent Levels of Contact: Contact becomes unacceptable when it prevents staff from assisting other constituents.

Examples include:

· Continuous contact while a matter is being considered;

· Multiple calls in a short period;

· Repeated lengthy conversations covering the same issues;

· Sending large volumes of emails referencing the same concerns;